Privacy Policy

Effective Date: November 2025
Last Updated: November 2025

Factor of Five Pty Ltd (ABN 27 607 604 393) trading as 18Way (“we”, “us”, “our”) operates the website 18way.com.au (“the Site”). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our Site, make a purchase, or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to provide our products and services, including:

  • Personal details: name, email address, phone number, and delivery address.

  • Payment details: credit or debit card information (processed securely via our payment provider; we do not store this information).

  • Account information: login details if you create an account on our Site.

  • Order information: purchase history, order preferences, and communications about your order.

  • Technical information: IP address, browser type, device information, and cookies to improve site performance and analytics.

  • Marketing preferences: details about how you interact with our marketing emails or social media.

2. How We Collect Information

We collect personal information directly from you when you:

  • Make a purchase or create an account on our website

  • Subscribe to our newsletter or marketing updates

  • Contact us by email or through our website

  • Participate in surveys, promotions, or product reviews

We may also collect limited technical information automatically through cookies and similar technologies to help us improve our website and user experience.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases, delivery, or support enquiries

  • Improve our products, services, and website experience

  • Send you marketing updates (only with your consent)

  • Comply with legal obligations and resolve disputes

4. Disclosure of Your Information

We may share your information with trusted third parties where necessary to operate our business, such as:

  • Payment processors (e.g., Shopify Payments, PayPal, or Stripe)

  • Shipping and logistics partners (e.g., Australia Post or courier services)

  • Website and marketing service providers (e.g., analytics tools, email services)

  • Professional advisers (e.g., accountants, legal advisors)

All third-party service providers we work with are required to comply with privacy and data protection laws and only use your information for authorised purposes.

We will never sell your personal information to anyone.

5. International Data Transfers

Some of our service providers may be located outside Australia (for example, in the United States or European Union). When your information is transferred overseas, we ensure that adequate safeguards are in place to protect your personal data.

6. Data Retention and Security

We retain personal information for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure through encryption, secure servers, and limited access permissions.

7. Your Rights and Choices

You have the right to:

  • Access or request a copy of your personal information

  • Request correction or deletion of your personal information

  • Opt out of marketing communications at any time by clicking “unsubscribe” or contacting us

  • Withdraw consent to any specific use of your information

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our Site uses cookies to improve functionality and personalise your shopping experience. You can adjust your browser settings to refuse cookies, but this may limit some site features.

9. Links to Other Websites

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last Updated” date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

18Way
Factor of Five Pty Ltd
Unit 1, 6 Wollongbar Street
Byron Bay NSW 2481
Australia
Email: hello@18way.com.au